NADIMMETWALLI.

Three roles held in parallel across support, incident management, and development.

1. Support Engineer

   Oct 2025 — Present

   • Deliver support within predefined SLI, SLO and SLA targets.
   • Actively monitor systems and respond proactively to warnings, errors and failures.
   • Document processes and support concepts in a shared knowledge base.
   • Receive, process, forward, analyse and resolve incident tickets, problem records and service requests from 1st-level support and other support units, working directly with the development teams.
   • Provide hands-on support during major incidents.

2. Major Incident Manager

   Apr 2026 — Present

   • Lead teams to resolution during major incidents — directing and coordinating critical incident response, ensuring rapid restoration and strict adherence to SLAs and KPIs.
   • Partner with DevOps teams to identify and implement automation that accelerates incident recovery.

3. Software Developer Intern

   Jun 2026 — Present

   • Full-stack development on a large internal platform used across the organisation.
   • Work spans data modelling through to the interfaces the team uses day to day.

• Go
• Java

SVARA builds AI voice infrastructure for phone-dependent service businesses, starting with hospitality. Hotel calls get missed, mishandled, or pushed onto an overworked front desk — SVARA answers every call, understands guest intent across 20 languages, and resolves or routes it, integrating directly with hotel systems rather than bolting a chatbot on top. Baltic/Nordic-first, with a roadmap from call handling into a broader AI operations layer.

1. Co-Founder, CEO & Lead Software Engineer

   Mar 2026 — Present

   Founder and sole engineer. I own the full stack — product architecture through pilot delivery, investor relations, and go-to-market.

   Engineering & product

   • Architected and built the real-time voice pipeline end to end — Node.js/TypeScript, Fastify, Twilio Media Streams, OpenAI Realtime API, WebSockets, PostgreSQL/Supabase — handling live inbound call audio at sub-second latency.
   • Selected the AI backend on production reliability rather than benchmarks, choosing OpenAI's Realtime API over Google Gemini after identifying critical turn-termination failures under multilingual, tool-calling workloads.
   • Designed a GDPR-native data architecture (AES-256-GCM encryption, EU data residency) as a core differentiator for European hospitality clients.
   • Led integration with Oracle's Hospitality Integration Platform to connect SVARA to Opera Cloud PMS, one of the industry's dominant hotel management systems.

   Pilots & delivery

   • Ran the flagship hotel pilot end to end — telecom call-routing setup with Elisa, staff training materials, and go-live.
   • Scoped and managed a second pilot in automotive services, adapting the product and workflow definitions to a multi-line business structure.
   • Owned the full product decision backlog for pilots: department knowledge-base logic, escalation flows, callback handling, and confirmation workflows.

   Company & team

   • Co-founded and lead a two-person founding team, splitting equity and responsibilities with the COO.
   • Act as sole engineer while running operations, which means owning every prioritisation trade-off between building product and running the business.

   Commercial

   • Sourced and closed the pilot hotel client and a second pilot prospect in a new vertical, running discovery calls, MVP scoping, and follow-up independently.
   • Built and negotiated carrier-level distribution partnerships with Elisa and Esecom for call-routing infrastructure.
   • Developed institutional relationships with TalTech and Tehnopol to support early traction and credibility.
   • Defined market positioning around phone-call-primary architecture, Baltic/Nordic multilingual depth, and GDPR-native design — against generic AI chatbot competitors.

   Fundraising

   • Ran a pre-seed process through due diligence, preparing materials on traction, cap table, and competitive landscape.
   • Structured a post-money SAFE as the fundraising instrument.

• TypeScript
• Node.js
• Fastify
• Twilio
• OpenAI Realtime API
• WebSockets
• PostgreSQL
• Supabase

1. Teaching Assistant

   Sep 2025 — Present

   Assisting first-year students with the fundamentals of Python programming and guiding them through full-stack development concepts.

   • Support classroom instruction and provide hands-on help during labs.
   • Work on students' grasp of core programming principles and real development workflows, not just syntax.

1. Front-Office Receptionist

   Jun 2024 — Dec 2024 · 7 mos

   Seven months on a hotel front desk — the exact workflow SVARA now automates.

   • Delivered customer service in a high-end hospitality environment, managing reservations and coordinating multilingual guest communications.
   • Provided accurate information in person and over phone and email.
   • Ran check-in and check-out, handled guest questions and requests, and supported administrative work at the front desk.

1. Founder & Social Media Marketer

   Jun 2021 — Oct 2025

   My first business venture — a social media football blog that grew into a marketing practice serving other businesses.

   • Built a 79,000+ follower community through tactical content planning, sponsorship collaborations, and match analysis. Still active today.
   • Designed and executed marketing material for 20+ local and international clients.
   • Edited promotional video and graphics in Adobe Suite and Canva, holding brand consistency across output.
   • Monetised the platform through brand partnerships, generating €5k+ in annual revenue.

• Adobe Suite
• Canva